ISAGO

Context

Whether you are a provider or a customer of Ground Handling services, ISAGO helps you either to comply with a safety and quality requirement or gives you a leverage on the competition.

Developped by IATA on the template of the IOSA Programme, the ISAGO tool (IATA Safety Audit for Ground Operations) is aiming at increasing safety and decreasing costs.

Once ISAGO certified, you will be compliant with the most reputable ground operations safety standard and you will get instant recognition by all operators endorsing ISAGO.
 

Your objectives

Meet the IATA requirement

Comply with partnership and/or alliances requirements

Increase the safety of your operations and lower incidents and accidents occurence

Meet all your customers‘ requirements thanks to only one audit

Train your staff to ISAGO and develop awareness to risk management

Extend the reach of your Safety management System and anticipate the SMS requirement of the industry

Our Offer

Evaluation of your ground handling services (supplied and purchased) in the eight ISAGO domains:
- Section 1 Organisation and Management System (OMS)
- Section 2 Station Management (STM)
- Section 3 Load Control (LOD)
- Section 4 Passenger Handling (PAX)
- Section 5 Baggage Handling (BAG)
- Section 6 Aircraft Handling and Loading (HDL)
- Section 7 Aircraft Ground Movement (AGM)
- Section 8 Cargo Handling (CGM)

Support of your organization by setting up customized methodology and processes to meet ISAGO standard

Ad hoc training and coaching of the staff

ISAGO audit preparation

Corrective action plan for ISAGO audit findings closure, if any

Our Know-how and Resources

Air France Consulting is an independent subsidiary of Air France group specialized in management and air transport engineering.

AFC Consulting services are qualified by their flexibility and proximity to clients’ needs and expectations.

Our international experts offer the best know how and competences already tested for each domain with many clients.

Our experts have been intimately associated with the emergence of the ISAGO standard thanks to a close participation with IATA and their field proven experience on IOSA and on SMS.