Crisis management

Crises regularly grab the headlines. All aviation operators can be confronted by a more or less intense crisis due to a variety of factors: aircraft accident, meteorology, security, technical failure or sanitary problems.
You wish to prepare to be able to best manage a crisis.

Your expectations

To get organized in a lasting way to anticipate any crisis

To be in compliance with your regulatory and contractual obligations

To professionalize your teams in crisis management.

To develop an in-house pedagogical approach based on testimony and assistance that associates simplicity and pragmatism.

Our Offer

We propose a two-day seminar featuring:
- Theoretical presentation of the problem,
- Detailed presentation of the regulations and operators’ obligations
- Practical examples based on the daily professional experience of the instructor
- feedback from the AF-KL group following crises experienced over the last few years
- Interactive exchanges between participants and with the instructor
- Case study

Pedagogical Objectives

Understand the problem and the issues of crisis management.

Beyond the general notions, to identify the regulatory aspects and in particular IOSA standards.

To get to know the major stages in the development of a crisis.

Master the fundamentals of the organisation to put in place as well as the operational functioning of crisis management.
 

Course Content

Introduction: general context and definition of a crisis

Objectives of crisis management: To allow the airline
- To take the essential decisions
- To meet its regulatory and contractual obligations
- To bring assistance to victims and their families
- To ensure the continuity of operations
- To manage communication.

Stages of the crisis
- Alert procedure
- Piloting the crisis
- Post-crisis management

Fundamentals of crisis management
- Organisation, procedures, means and tools
- crisis manual
- crisis group
- local emergency plan
- computer tools
- Training
- simulation exercises
- feedback

Practical approach
- Case study
- IOSA standards