Disruptive passengers

Ahead of the recrudescence of indisciplined acts perpetrated aboard the aircrafts, the ins and the outs of the problem and the answers which can be brought by a major airline are very beneficial for the orientation of your disruptive passenger policy.

Your expectations

Following the example of airlines all over the world, you are faced in a recurring way with a phenomenon for which the authorities take a long time in bringing concrete and homogeneous answers.

Therefore you seek a well-founded and updated information about the treatment of the “disruptive passengers”, in order to help you to control this phenomenon which concerns at the same time the juridical, the societal, the professional and the safety image of your company.

Our Offer

Based on the results obtained by Air France and by other companies, we propose you a one-day symposium declining at the same time the profiles of these unusual customers, the legal tools existing or in a way of a broaden use, the tolerance zero recourse and finally the importance of the staff training to maintain the aircraft safety and the reputation related to every air transport companies.
 

Pedagogical objectives

To provide to the managers in charge of this project a complete sight of the problem and of the measures implemented hitherto.

To propose anticipation and prevention keys.

To evoke the constraints methods and their limits.

Course Content

The increasing number of undisciplined acts aboard the aircrafts

Profile of the disruptive passengers

Legal tools:
- Concepts of penal law and civil law
- International conventions of ICAO penal law
- ICAO Circular 288
- The position of the states
- The French legislation

The major airlines policy faced with the “disruptive Passengers” problem

Crews Training:
- The reference frame and the company procedures
- The defusing of conflict situations
- The communication and coordination of the cabin and control team members
- The role of the captain
- The use of immobilisation means on-board
- Post-conflict management

The cabin member training to the immobilization of disruptive passengers.