Human factors for cabin crew

The cabin crew represent the interface between the airline and its passengers. Guarantors of the quality of service and image vectors, their role is first and foremost fundamental in the area of safety.

Your expectations

You wish to be in compliance with the regulatory requirements

You want to sensitize your cabin crews to the characteristics of human activity.

You set the objective of improving communication and coordination within the cabin crew.

Our offer

This three day seminar presents the general and universal theory, in a way that is concrete and appropriate to your own context in terms of fleet, operations and socio-cultural references.

It is based around between participants and instructor, with feedback and real-life operational experiences.

You can purchase the course for your initial and recurrent training (as defined by JAR OPS1 under part O).
 

Pedagogical objectives

Increase crew awareness of its environment.

Encourage individual integration of each group member so as to optimize cabin crew synergy, under the Captain’s authority.

To improve communication between the crew, both flight and cabin 
 

Course Content

Introduction : understand the final elements of CRM instruction, the major element in flight safety

Basic principles, general instructions and objectives of HF and CRM

The aviation system: a complex system, with operational constraints

Work situation, physiological reactions:
- Nutrition
- Medicines and self-medication
- Fatigue, sleep, vigilance
- Jet lag

Stress, human performance, workload management, limits and reliability, stress management

Understanding passenger stress

Self-perception, attitudes, behaviour, self-evaluation

Understanding the situation

Acquisition and handling information: mental context, habits, memory and limits of perception

Synergy, teamwork, the Action Project

Command and leadership

Communication, origin and management of conflicts

Human error, consequences, violations

Decision-making

Feedback and the ethical charter

Case studies